Shipping policy

Shipping Policy for Incline Peps

At Incline Peps, we aim to deliver your order quickly, safely, and transparently. Please read our shipping policy below for full details on how we process and deliver orders.

1. Order Processing Times

All orders are processed as quickly as possible, typically within 1–3 business days (excluding weekends and public holidays).

During peak periods, promotions, or holidays, processing times may be slightly extended. If there are any significant delays, we will notify you via email.

2. UK Shipping

  • Shipping Method: Royal Mail Tracked 24
  • Cost: FREE on all UK orders
  • Estimated Delivery Time: 1–2 working days after dispatch

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

3. International Shipping

  • Shipping Method: Royal Mail International Tracked
  • Cost: £9.99
  • Estimated Delivery Time: Typically 5–10 working days, depending on destination

Please note that international delivery times may vary due to customs processing and local postal services.

4. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees once they arrive in the destination country. These charges are the responsibility of the customer.

Incline Peps is not responsible for delays caused by customs clearance processes.

5. Tracking Your Order

All orders are shipped with tracking. Once your order is dispatched, you will receive a confirmation email with your tracking details.

If you do not receive your tracking information, please contact us at info@inclinepeps.co.uk.

6. Delivery Issues

If your order:

  • Has not arrived within the expected timeframe
  • Is marked as delivered but cannot be found
  • Arrives damaged or incomplete

Please contact us at info@inclinepeps.co.uk within 7 days of the expected delivery date, and we will investigate promptly.

7. Incorrect Shipping Information

Please ensure all shipping details are correct at checkout. Incline Peps is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, contact us immediately at info@inclinepeps.co.uk. We will do our best to update your details before dispatch.

8. Lost or Stolen Packages

Incline Peps is not liable for lost or stolen packages that have been marked as delivered by the courier. However, we will assist you in contacting the courier and investigating the issue where possible.

9. Delays Beyond Our Control

We are not responsible for delays caused by:

  • Postal service disruptions
  • Severe weather conditions
  • Customs processing (for international orders)
  • Other unforeseen circumstances outside our control

10. Contact Us

If you have any questions about our shipping policy or your order, please contact us:

📧 info@inclinepeps.co.uk

We appreciate your business and strive to provide a smooth and reliable shipping experience with every order.