Shipping & Delivery

Shipping & Delivery

Order Processing

Orders are processed within 1–5 business days once payment has been received, cleared, and verified.

Please note that payments made via card link may take up to three working days to clear.

Orders placed on weekends or public holidays will be handled on the next business day.

Shipping Services

We provide tracked shipping on all orders to ensure reliable delivery.

Shipping options and estimated timeframes are shown at checkout and may vary depending on your location and order size.

Estimated Delivery Times

Delivery estimates begin once your order has been dispatched:

  • United Kingdom: 4–8 business days (faster options may be available)
  • Europe: 5–8 business days
  • International: 8–12 business days

Please note these are estimates and may be affected by customs processing, courier delays, or other external factors.

Packaging

All shipments are sent in plain, discreet packaging, with no indication of the contents.

Tracking

Once dispatched, you will receive a tracking number via email to monitor your shipment.

Tracking details may take up to 24 hours to update.

Customs & Import Charges

International shipments may be subject to customs inspections, duties, taxes, or additional fees, depending on the destination country.

Orders shipped within the United Kingdom are not subject to import duties or taxes, as they are dispatched domestically.

Any applicable charges are the responsibility of the customer and are not included in the order total.

We are not responsible for delays caused by customs clearance.

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate with the courier.

Delays caused by incorrect shipping details provided at checkout are not our responsibility.

Address Accuracy

Customers must ensure all shipping information is correct before placing an order.

Orders sent to an incorrect address due to customer error may not qualify for a replacement or refund.

Lost or Returned Shipments

Packages returned due to failed delivery attempts or refusal may require an additional fee for reshipping.

If a shipment is confirmed lost, we will work with the courier to resolve the matter in line with their policies.

Contact

For any questions regarding shipping or delivery, please reach out to our support team using the contact information provided on our website.